Reviews

Our tour guide, Sky Kim, was very unprofessional, not very knowledgeable, had very poor time management and could not effectively manage a large group. As a result we learnt very little about South Korea.
- she was often the last to arrive in the morning.
- she told stories about her love life that were irrelevant and inappropriate e.g. wanting an ex boyfriend to donate his sperm to her.
- she used the 'f-word' a lot.
- she told a story about her period and a sanitary pad.

She couldn't manage a large group.
- she lost two people on day 1 so wasted a lot of time looking for them which meant we missed our dinner reservation and had to go somewhere else.
- she couldn't count correctly. She told the coach driver to leave when one person was missing. Another member of the group had to tell her three times to stop and that we were missing a person.
We were late for the changing of the guard in Seoul. At 9.55am we told Sky we needed to get there but she wanted to take a group photo. She said we wouldn't see anything anyway. We had to run to get there and missed the beginning.
Her communication skills were very poor. She constantly changed timings and did not tell the whole group.
She would start talking before everyone was off the coach so we often did not know what was happening.
She was not clear about meeting times and meeting places.
She did not give us time to look around after she finished talking so we could only listen or look - not both.
She rushed around interesting temples and museums and then gave us free time where there was not much to do.
Also, some of the meals were very poor quality e.g. The Welcome Dinner was just a bowl of dumpling soup.
One evening we didn't get dinner as she said she had spent the budget on another meal.

The tour was definitely not the standard we would expect based on our previous trips with Wendy Wu. It was not good value for money and the very poor service from the guide meant at times it was not enjoyable.
Many people in the group were struggling as it was so disorganised which in turn caused friction.
Based on this holiday, we will not be booking another holiday with Wendy Wu and many people on the tour made the same comment.

The tour itself was excellent but the hotels and the majority of the food was of the fast take away variety. For the price ,especially as food in S Korea is quite cheap, I expected , better quality meals.
I have recently returned from a Scenic New Zealand trip where both the food and accommodation was of a much higher standard
The Taiwan extension was good with an excellent hotel in SunMoon Lake
We used Wendy Wu for this holiday as there are few U.K. holiday companies who arrange tours to Korea/Taiwan . . Not sure if I'd travel with Wendy Wu if other tour operators such as Scenic covered the area
The guides in both Korea & Taiwan were excellent and relevant information and new when to keep quiet

I was dealt with by Beau who was very friendly and comforting to this first time solo traveller. She gave me the courage to go ahead and book. Thanks Beau

Great customer service from the start. Beau has been very helpful and clear with all our communication. Their website is also very easy to navigate.

We have travelled with Wendy Wu previously and from start to finish evryrthing was done very professionally., from start to finish.

It was not a holiday but a nightmare. The airport staff, airline, local guides no one was informed re my disability, dietary restrictions and I had so much difficulties. It was extremely disappointing. This is very unusual & unfortunate. I hope this honest feedback will help others. Thank you.

Everything about this trip was good - the accommodation, the food, the national guide and, above all, the very full and varied programme. I came back from Korea with a clear picture of the country and its culture.

A very enjoyable experience, although group was larger than expected. Food was varied and served well but I had trouble finding anything I liked, typical westerners stomach 😂. The rep was very good and helpful too

1. When I telephoned the recorded message said £500 off autumn tours but when I enquired Oh not on the one to South Korea.
2. When I made initial enquiries was told just 2 spaces left. Second call said 4 spaces-don't fob me off by saying some one has cancelled.
3. Initial enquiry - no mention of £90 excess to fly from Manchester which was added when I booked.
4 The rep spelt my name correctly but when I asked if he had it on the screen he said "No" yet when the confirmation was emailed my correct title was given yet I was not asked for it. So yet another white lie.

Not good customer service - customers are not stupid.
.

Efficient, friendly staff. We didn't want to fly from Heathrow, as advertised, but from Norwich which is near us. That was no problem at all and Steve, the group sales guy, organised that very quickly and gave us revised costs without any delay. Good service.

I called to make a booking. The Customer Service advisor dealing with my inquiry was not available. The person I spoke to said she would ring me back. I ieft if quite a while but didn't get a call back so had to ring again. I made the booking and the confirmation was incorrect for add on requirements even though I had emailed dates and flight times. The updated confirmation although correct was unclear and I had to call Customer Service again. Overall I wasn't very impressed with the booking service.

I have found them to be most helpful in advising and choosing a destination. Knowledgeable and courteous. I have travelled with Wendy Wu before and the experience was unparalleled.